Frequently Asked Questions
Most frequent questions and answers
Is peace possible between developers and designers?
We will be able to bring peace between the groups with FIGNEL’s help, and we will create a better world together with a common language.
How do I can cancel my subscription?
You can find it in your personal account under “Subscription Suspend“. Additionally, you can suspend your subscription through the email you received from our payment provider.
How long after registration do I get a license key?
Our team is currently performing a final review of your order to ensure that everything is just right for you. Your order will then be processed in the shortest time possible (maximum 1 business day).
I imported a JSON template, but I only see a white screen. What's wrong?
In most cases, you need to enable the “Flexbox Containers” feature in your Elementor settings (Elementor > Settings > Features > Flexbox Container).
My layout has completely changed, and everything is overlapping.
For the best results, we recommend using Auto Layout in your design. You can find more details about this in our rules.
Do you have any documentation or explainer videos about how to use Fignel?
Yes, we do! In the following link, you can find our documentation, as well as tutorial videos on our YouTube channel.